Unfair Labor Practices     Horrible Management

About Select Merchandising Services
aka TNG, aka SMS
UNFAIR LABOR PRACTICES
and horrible management...
Smyrna Georgia.

Select Merchandising Services aka TNG, aka SMS and their Unfair Labor Practices and horrible management drive employees to work for no pay at the threat of employee termination while Select Merchandising Services profits unfairly at their expense.

Select Merchandising Services aka TNG, aka SMS breeds a culture of fear and intimidation.


Select Merchandising Services aka TNG, aka SMS
1955 Lake Park Drive, Suite 400
Smyrna, GA 30080

770) 863-9077
(866) 371-1563


Let it be known to all that:
SELECT MERCHANDISING SERVICES aka TNG, aka SMS IS GUILTY OF UNFAIR LABOR PRACTICES.

This report is being filed in the hope that it will prevent someone else from falling victim to Select Merchandising Services aka TNG, aka SMS immoral and deceitful labor practices.

It is highly recommended you find an alternative to working with TNG, aka SMS, aka Select Merchandising Services for the following reasons:

1.) Select Merchandising Services aka TNG, aka SMS knowingly and willfully place false and misleading classified advertisements using aliases in Craig's List and other job listings with the goal in mind to hire merchandisers under false pretenses and by bait and switch.

Beware of Their Deceptive Ads:
Select Merchandising Services Ad here.
SMS Ad here.
TNG Ad here and
TNG Ad again here.


2.) Said false and misleading advertisements create the impression to the general public that Select Merchandising Services aka TNG, aka SMS hire merchandisers at an hourly rate when in fact merchandisers are required to work every Sunday and whenever ordered to do so without pay.

Select Merchandising Services aka TNG, aka SMS is hereafter referred to as SMS.

3.) SMS management is in the position to know that divulging their "work for no pay" policy in said classified advertisements would be detrimental to SMS and beneficial to said applicant.

4.) SMS management knowingly and willfully act to omit their "work for no pay" policy from said classified advertisements with the intent to mislead and deceive the applicant to the detriment of the applicant and for the sole benefit of SMS.

5.) SMS management knowingly and willfully act to omit their "work for no pay" policy from job interviews with applicants with the intent to deceive and mislead the applicant to the detriment of the applicant and for the sole benefit of SMS.

6.) SMS management knowingly and willfully act in a deceitful manner with the goal in mind of steering unwitting applicants into accepting merchandising positions with SMS under false pretenses and for less than what the applicant bargained for.

7.) Merchandisers work in good faith under SMS management direction only to be denied payment for work performed.

8.) Merchandisers are informed of SMS "work for no pay" policy ONLY AFTER the merchandiser has worked for several hours under SMS direction and ONLY AFTER the employee has initiated questions to SMS management about being paid for work already performed.

9.) SMS management require merchandisers have regular access to a computer and to print out SMS material solely for SMS benefit then deny merchandisers reimbursement for printer ink and paper used by the computer solely for SMS.

10.) SMS management require merchandisers work each and every Sunday for no pay under the threat of terminationif they should refuse.

11.) SMS management require merchandisers work for no pay whenever ordered by SMS management under the threat of termination if they should refuse.

12.) SMS management knowingly and willfully act to pressure merchandisers into settling for less than what was bargained for using threats of termination should the merchandiser refuse to work for no pay whenever ordered by SMS.


UNFAIR LABOR PRACTICES
DO NOT DO BUSINESS WITH SELECT MERCHANDISING SERVICES aka TNG, aka SMS

False and Misleading Ads are routinely placed by Select Merchandising Services (aka TNG, SMS) online in Craig's List and area newspapers for part-time hourly work as a merchandiser.  An excerpt from one of their ads is below.

=================================

MERCHANDISER POSITION(S) AVAILABLE

Select Merchandising Services..
JOB DESCRIPTION

...Salary is paid on an hourly rate....
...Candidate must have access to computer, printer, email and be able to respond to regular communications.


Click here to view typical Select Merchandising Services ad.

Click here to view typical SMS ad.

Click here to view typical TNG ad.

==================================

I answered the ad and received a call from a Select Merchandising Services (aka SMS, aka TNG) manager almost immediately.  I was asked to meet at a fast food restaurant for a job interview because the SMS manager said he worked out of his car and did not have an office.

During the 30 second interview a McDonald's, SMS management stated that I was required to have computer access so I could receive, read, study, organize, respond to, and print out SMS email communications on Sundays and daily during the week.  SMS management stressed that without computer access, I could not have the job.  I said I had a computer and printer that were connected to the Internet by cable.  This seemed to excite the SMS manager.

SMS management stated that every Sunday, I would receive SMS email communications through my computer.  It was my job to receive, read, organize, print out and immediately reply to SMS email communications every Sunday and daily whenever new SMS email communications were received by me during the week.  SMS management stated It was imperative that I monitor my computer for daily emails and print out and carry SMS email communications daily for use as reference guides when servicing stores.

SMSmanagement stressed it was also critcal to reply immediately or draft new email communications to SMS whenever directed by SMS management. (For example, to address SMS management questions in writing, place product orders, and other email communications).

I agreed to take the $10.00/hour job and was hired in under 30 seconds  The hiring process was so quick and slipshod that I joked to my family that it seemed all SMS was looking for was a warm body.  An excerpt from their emailed hourly-rate offer is below.




Click here to view full hourly-rate offer.



I did not expect what would happened next...

Sunday 10-02: shortly after 3:15pm, I received 5 email communications from SMS in my home computer   I put a new black ink cartridge in my printer and began to open, read, study, organize, print out and reply to SMS email communications when I noticed there were several PDF attachments to each SMS email.

Click to enlarge the screenshots.

SMS email SMS email
SMS email SMS email
SMS email

Inside the 5 email communications above were 37 PDF attachments.

Screenshot

Inside the 37 PDF attachments were 89 pages of SMS directions to employees.

As I opened each PDF, I found several additional pages inside.  On total, I received, read, organized, and printed approximately 89 pages of SMS email communications at the direction of the SMS management.  The entire process took me well over an hour while using a lot of printing paper and draining my black ink printer cartridge dry.

Within the stack of emails,SMS management wrote, "Please reply by Monday 10.3.11 before 8:00 AM."  So I replied as directed by SMS that day.

This was Sunday evening.  I thought it a bit odd that SMS did not send me a work schedule for the rest of the week.  So, I believed that since I was hired as part time (maximum 20 hours a week), that I would receive a work schedule from SMS sometime Monday or Tuesday that would allow ample time for me to prepare for work in the latter part of the week.
Monday 10-03: This is what happened...

SMS email

I was awakened suddenly at 7:29AM Monday morning
by an unexpected email...


from
Select Merchandising Services (aka TNG, aka SMS).
SMS management wrote:

"Today, Monday, I want to see you on Publix..
(across town) at 8:30AM."


I thought, what's going on here??  This is ridiculous!
SMS is giving a 1 hour and 1 minute notice to appear for work across town!!

No time for a shower, I skipped breakfast, skipped packing lunch, threw on clothes and drove as fast as possible across town while trying to avoid a ticket or causing an accident just to get to Publix on time to meet SMS 's demand.

SMS fails to give reasonable notice to employee
to appear for work .  They don't believe it's necessary.

Tuesday, 10-06 6:48AM: 4 SMS emails are received that require the hourly rate SMS employee to work for no pay and read, sort and print out SMS material solely at employee expense under the threat of termination by SMS should the employee refuse.

Sunday 10-09: shortly after 2:00pm, I received 8 email communications from SMS to my home computer.   There were 38 SMS PDF attachments with 81 pages inside.  The process took approximately 2 hours to read, sort, and print out SMS materials.  SMS printing process used up more than 1/2 of another new black printer cartridge and several pieces of printing paper to do the job for SMS.

On several occasions, I met with Select Merchandising Services (SMS) management.

I asked, "How do I record work performed each Sunday for reading, sorting, printing and handling SMS communication emails?"

SMS management sternly replied,
"You don't get paid for working on Sundays.
Nobody does."

I couldn't believe what I was hearing, so I rephrased the question...

"You said in the employment interview that to qualify for the job, I would need to have access to a computer, printer, and have Internet email access and that it is my job to receive, read, organize, print out and reply to regular SMS email communications each Sunday!"

SMS management replied,
"Yes, we need to have employees do it each Sunday, but there is no pay for it.  It just goes with the job."

I was dazed by his response... SMS knowingly and willfully withheld critical information from me during the job interview.  I was realizing SMS demands work for no pay.

I asked SMS management how to get reimbursed for printer ink and paper used to printed out SMS email communications on Sunday?

SMS management replied,
"Employees don't get reimbursed for printer ink or paper that is used for the company, that is the employee responsibility.

I was in disbelief.  SMS demands that employees pay for company expenses to the sole benefit of SMS.

I asked SMS management: " I have SMS emaiI communications arriving in my computer on any day at anytime as late as 11PM at night.  Some of these SMS emails require a prompt email reply from me to SMS management.

It takes time for me to prepare and send emails required by SMS.
I may need to gather information for SMS, draft new emails and send emails to you or other SMS offices as direct by you.

How do employees record their work time performed for SMS when the employee replies to, drafts, or sends new SMS email communications as directed at anytime by SMS?

SMS management became upset and replied,
"Employees are required to send SMS email replies or draft new SMS emails at anytime as directed by SMS management, including Sundays and weekdays and before clocking in or after clocking out from servicing a store, but employees do not get paid for that.

And again, employees do not get paid for work performed for SMS each Sunday.  That's just the way it is!  If you don't like it, you can quit and we'll get someone else in here to do the job!"


Adding insult to injury, there is ongoing SMS Public Humiliation of its employees.  I heard from several merchandisers that SMS routinely engages in publicly humiliating fellow employees.

On October 3rd at 10:55 PM, I received an email from SMS (send to all merchandisers) that acted to publicly humiliate a fellow employee.  See screenshot below.




Note:  The exact store location where the alleged SMS offense occurred is posted for all merchandisers to view with the intention of SMS to openly expose and ridicule the accused SMS merchandiser.

SMS management is in the position to know or should have known that any four year old child passing through the store could easily pick up any magazine (HGTV) and put it in any pocket (Woman's Day Sips pocket), yet the merchandiser was found guilty in the eyes of SMS management and publicly humiliated for something the merchandiser may not have known anything about.



Soon after receiving this SMS public humiliation email, I could not take the abuse any longer and quit working for SMS.

Please note:  Since being involved with Select Merchandising Services (SMS), several SMS merchandisers have approached me to vent their experiences with SMS "work for no pay" policy and public humiliation.  These SMS merchandisers all say the same thing:  They realize they are victims of SMS deceit and unfair labor practices, but are reluctant to report it to authorities under fear of termination.  

There is no way to know how many hundreds or thousands of individuals have fallen victim to and will continue to fall victim to Select Merchandising Services Unfair Labor Practices.



Let it be known to all that:
SELECT MERCHANDISING SERVICES aka TNG, aka SMS IS GUILTY OF UNFAIR LABOR PRACTICES.

This report is being filed in the hope that it will prevent someone else from falling victim to Select Merchandising Services immoral and deceitful labor practices.

It is highly recommended you find an alternative to working with Select Merchandising Services for the following reasons:

1.) Select Merchandising Services aka TNG, aka SMS knowingly and willfully place false and misleading classified advertisements using aliases in Craig's List and other job listings with the goal in mind to hire merchandisers for their company under false pretenses and by bait and switch.

See Select Merchandising Services advertisement here.


See TNG advertisement here.


2.) Said false and misleading advertisements create the impression to the general public that Select Merchandising Services (SMS) hire merchandisers at an hourly rate when in fact merchandisers are required to work every Sunday and whenever ordered by SMS without pay.

3.) SMS management is in the position to know that divulging their "work for no pay" policy in said classified advertisements would be detrimental to SMS and beneficial to said applicant.

4.) SMS management knowingly and willfully act to omit their "work for no pay" policy from said classified advertisements with the intent to mislead and deceive the applicant to the detriment of the applicant and for the sole benefit of Select Merchandising Services (SMS).

5.) SMS management knowingly and willfully act to omit their "work for no pay" policy from job interviews with applicants with the intent to deceive and mislead the applicant to the detriment of the applicant and for the sole benefit of Select Merchandising Services (SMS).

6.) SMS management knowingly and willfully act in a deceitful manner with the goal in mind of steering unwitting applicants into accepting merchandising positions with SMS under false pretenses and for less than what the applicant bargained for.

7.) Merchandisers work in good faith under SMS management direction only to be refused payment for work performed.

8.) Merchandisers are first and only informed of SMS "work for no pay" policy after the merchandiser has worked for several hours under SMS direction and has initiated questions to SMS management about being paid for work performed.

9.) SMS management require merchandisers work each and every Sunday for no pay under the threat of terminationif they should refuse.

10.) SMS management require merchandisers work for no pay whenever ordered by SMS management under the threat of termination if they should refuse.

11.) SMS management require merchandisers have regular access to a computer and to print out SMS material solely for SMS benefit then deny merchandisers reimbursement for printer ink and paper solely used by the computer for SMS.

12.) SMS management knowingly and willfully act to pressure merchandisers into settling for less than what was bargained for using threats of termination should the merchandiser refuse to work for no pay whenever ordered by SMS.


UNFAIR LABOR PRACTICES
DO NOT DO BUSINESS WITH SELECT MERCHANDISING SERVICES.


Questions or comments?  Please contact us:  ripoffreport@selectmerchandisingservices.net


Reader Comments:

I worked for SMS from 02-2011, till 09-2011, I put in my 2 week notice for the same reasons you have listed.  I love that you have let it be known how this company is,keep up the good work!!

Christina



Yes..I am very angry...I have had no more than 15 minutes of training and had to learn this job on my own. I understand the emails...I receive [several] emails daily that have nothing to do with me...I received huge boxes at the kroger store to build displays with zero instructions.  My supervisor said to go to the web site only to find out that there are no instructions for this particular display.

Pam



Lord knows, how they get away with it...

Bless you,

Anna



No training, no organization...The manager can barely speak or write English.  He spoke non-stop for two days while working at lighting speed.  This was the training.  We worked with receiving clerks to check product in and out and they could not understand this manager.  Clerks also warned of having seen 10 new faces in their store within 7 months of 2011.  No help from manager, just antagonism.  Most people are gone within a month.   Received no reply from corporate headquarters when I questioned field supervisor's behavior.  No positive words ever from manager.



..I was promised a raise, which they starting mentioning at the end of last year until a week ago.  They kept telling me the more work I do, the better my raise would be.  I did that work, and more.  I was told last week that no employees would be receiving raises this year... I have been with this company for 5 years... I am extremely pissed off..

Thanks,
Fellow ripped-off employee



Thanks so much for the 'heads up'! Just got a message to call them back for a job interview. NO WAY! Who would want to work for such an underhanded company. Thanks again!

Thanks,
Beverly F.



Hello and thanks for reporting the unfair work practices of SMS.  I was employed with the company for almost 5 years, 3 of which the company was under a different name.   When SMS officially took over, everything changed for the worse.  The district Supervisors have no business being in the positions because they have no idea about what they are doing to supervise and motivate employees.

All they do is place more demands on employees without offering compensation...I am so glad to have left this company.


Brian




For more, go to: http://www.glassdoor.com/Reviews/Employee-Review-Select-Merchandising-Services-RVW1009837.htm